Sales Policy

Sales Policy:

GTT Guarantee:

GTT guarantees that all products will not arrive DOA (dead on arrival).  In the unlikely event of a DOA piece please contact GTT immediately.  A new piece will be replaced at the manufactures expense (subject to their terms).  A demo/used or clearance piece will be replaced, repaired or taken back (your choice).  All DOA claims must be made within 48 hours of delivery of the product.


Trade Ins:

At times we accept trade-in equipment towards the purchase of products.  All trade-ins must be received by GTT within 1 week of you receiving your equipment.  If it is not received within the 1 week period we reserve the right to charge you for the difference in the purchase price.


New gear purchases carry 100% trade up policy for 1 year towards the retail purchase price of a new like component (amp-amp, cd player-cd player etc…)as long as the piece being traded in is still current.  (some restrictions apply)


New Items:

Due to the high value of the products that we sell all new items are considered “special order” items and are not returnable.  In many cases these “special order” items are built on a per order basis and therefore deposits are taken at the time of the order.  Once the deposit has been accepted the item on order is non-cancelable.  All new items are covered by the manufacture warranty, not GTT. 


Demo/Used and Clearance Items:

Any demo/used/clearance items are sold on an “as is” basis and all sales are final.  There are no refunds or exchanges.  However we offer generous upgrade and trade in programs.  Some used gear offers transferable warranties and others don’t, please inquire about the specific item you are purchasing.


Shipping Damage Claims:

Any and all claims for shipping damage must be reported immediately and noted on the bill of lading at the time of receipt.  Concealed damage must be reported within 24 hours of delivery of the product.



Prices and availability subject to change without notice.  All trademarks and trade names used herein are the property or their respective owners.